Azure Enterprise Agreement SLA: What You Need to Know
The Azure Enterprise Agreement (EA) is a program that enables organizations to purchase Azure services at a discounted rate. By signing an EA, customers can take advantage of predictable pricing, simplified procurement, and a range of other benefits. However, the program also comes with certain service level agreements (SLAs) that customers should be aware of.
In this article, we’ll take a closer look at the Azure EA SLA and what it means for your organization.
What is an SLA?
An SLA is a formal agreement between a service provider and their customers that outlines the level of service that will be provided. In the case of Azure, the SLA covers the availability of Azure services and the level of support that will be provided.
When you sign an Azure EA, you agree to the SLA that is included with the program. This means that Microsoft is contractually obligated to meet certain service level targets and provide support in accordance with the SLA.
What does the Azure EA SLA cover?
The Azure EA SLA covers two key areas: service availability and support response times.
Service availability refers to the percentage of time that Azure services will be available to customers. Microsoft guarantees that Azure services will be available at least 99.9% of the time, excluding planned maintenance events. If Azure services are unavailable for more than the guaranteed percentage of time, customers may be eligible for service credits.
Support response times refer to the amount of time it takes for Microsoft to respond to customer support requests. The Azure EA SLA guarantees that Microsoft will respond to support requests within a certain timeframe, depending on the severity of the issue.
What are the benefits of the Azure EA SLA?
The Azure EA SLA provides several benefits to customers, including:
1. Predictable service availability: By signing an Azure EA, customers can be confident that Azure services will be available at least 99.9% of the time.
2. Faster support response times: The Azure EA SLA guarantees that Microsoft will respond to support requests within a certain timeframe, helping to minimize downtime.
3. Service credits: If Azure services are unavailable for more than the guaranteed percentage of time, customers may be eligible for service credits, which can help offset the cost of downtime.
4. Peace of mind: Knowing that Azure services are backed by a formal SLA can give customers peace of mind and help them plan accordingly.
If your organization is considering signing an Azure EA, it’s important to understand the SLA that comes with the program. The Azure EA SLA covers service availability and support response times, and provides several benefits to customers, including predictable service availability, faster support response times, service credits, and peace of mind.
By understanding the Azure EA SLA and its benefits, you can make an informed decision about whether the program is right for your organization.